1. Introduction

Welcome to Never Stop DIY (Never Stop Trucking) ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://neverstoptruck.in, use our services, or interact with us via SMS, MMS, or other communication channels.

By accessing our website or providing your personal information (including your phone number), you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly

  • Contact Information: Full name, email address, mobile phone number, and mailing address

  • Business Information: Company name, fleet details, route preferences, and shipment requirements

  • Account Information: Username, password, and account preferences

  • Communication Records: Messages, inquiries, feedback, and support requests you send us

b) Information Collected Automatically

  • Device & Browser Data: IP address, browser type, operating system, and device identifiers

  • Usage Data: Pages visited, time spent, click patterns, and referral sources

  • Cookies & Tracking Technologies: Session cookies, analytics cookies, and similar technologies to enhance your experience

c) Information from Third Parties

  • Data from business partners, logistics providers, or publicly available sources to verify your identity or improve our services

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide trucking, logistics, and freight services, including dispatch alerts, delivery notifications, and load tracking updates

  • Communication: To send you service-related SMS/MMS messages, appointment reminders, status updates, and promotional offers (with your consent)

  • Account Management: To create, maintain, and secure your account

  • Customer Support: To respond to your inquiries, resolve issues, and improve our services

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

  • Analytics: To analyze trends, monitor website performance, and improve user experience

4. SMS/MMS Messaging & Consent

When you provide your mobile phone number through our website, forms, or other channels and opt in to receive messages, you consent to receive SMS and/or MMS messages from Never Stop Truck. These messages may include:

  • Shipment and delivery status updates

  • Dispatch and scheduling notifications

  • Account alerts and verification codes

  • Promotional offers and service announcements (only if you have opted in)

Consent Requirement: We will only send you SMS/MMS messages if you have provided your express prior consent. Consent is not a condition of purchasing any goods or services from us. Message and data rates may apply. Message frequency varies based on your interactions and preferences.

Any form on our website that collects phone numbers will include a clear link to this Privacy Policy and a disclosure of the messaging terms before you submit your information.

5. No Sharing or Selling of Personal Information

We do not share, sell, rent, lease, or trade your mobile phone number or any other personal contact information to third parties for their marketing or promotional purposes — under any circumstances.

Your personal information, including your mobile phone number, email address, and any other data you provide to us, will never be disclosed to external parties for the purpose of enabling them to market or advertise their products or services to you.

We may share your information only in the following limited circumstances:

  • Service Providers: With trusted vendors who assist us in operating our business (e.g., SMS delivery platforms, cloud hosting), bound by strict confidentiality and data-processing agreements

  • Legal Requirements: When required by law, regulation, court order, or governmental authority

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data would remain subject to this Privacy Policy

  • With Your Consent: When you have given us explicit permission to share specific information

6. How to Opt-Out

You have the right to stop receiving SMS/MMS messages from us at any time. You can opt out using any of the following methods:

  • Reply STOP: Text STOP to any SMS/MMS message you receive from us. You will receive a one-time confirmation message, and no further messages will be sent.

  • Contact Us: Email us at privacy@neverstoptruck.in or call our support team to request removal from our messaging list.

  • Account Settings: Log in to your account and update your communication preferences.

After opting out, you may still receive non-marketing, transactional messages related to active services or legal obligations.

For help or additional information about our messaging program, reply HELP to any message or contact us using the details in the Contact section below.

7. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS/SSL) and at rest

  • Secure access controls and authentication mechanisms

  • Regular security assessments and vulnerability testing

  • Employee training on data protection and privacy best practices

While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure. We encourage you to take precautions to protect your own information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

9. Third-Party Services

Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by Never Stop Truck. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

11. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request that we correct inaccurate or incomplete data

  • Deletion: Request the deletion of your personal information, subject to legal retention requirements

  • Restriction: Request that we restrict the processing of your data

  • Portability: Request your data in a structured, machine-readable format

  • Withdraw Consent: Withdraw your consent for data processing at any time (this will not affect the lawfulness of processing prior to withdrawal)

To exercise any of these rights, please contact us using the information provided below.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or SMS. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: